Content Policy

Version: 2026-10-18.2. Updated 18 October 2026.

Reviews and contributions

Describe your own experience accurately. Distinguish what you observed from what you infer. Do not post fabricated experiences, undisclosed paid reviews, threats, harassment, impersonation, private personal information or irrelevant solicitation. Do not review a business you own or have a disqualifying relationship with.

Negative opinions are permitted under our rules when they meet the same standards as positive opinions. Calling something an opinion or a genuine experience does not by itself settle whether it is lawful. RateIt does not provide a legal guarantee to contributors.

Moderation

Reviews, owner replies and follow-ups use moderation controls. Automated rules and configured AI processing can publish eligible content or route it for staff review. Processing errors and uncertainty can leave content pending or held. A hold or automated risk signal is not proof of fraud. Recent intake volume can trigger a hold regardless of rating. Detection is imperfect; we do not claim to identify every coordinated campaign.

Private proposed review edits are checked before they replace published content. Evidence inspection is separate from provider verification. Staff decisions can be challenged through the available appeal route or the published complaints contact.

Businesses and complaints

Businesses cannot edit a customer's review. Owner replies are moderated. A dispute does not automatically hide the disputed review. Payment does not buy review removal, higher ratings or immunity from moderation.

Complaints and timelines remain private to authorized participants and staff. A complaint deadline does not automatically publish an allegation or reduce the customer rating.

Reports and legal requests

Use complaints@rateit.pk for reports, appeals and removal requests. Include the content URL, your relationship to the matter, the issue and supporting information. Avoid unnecessary sensitive documents. Website intake does not guarantee email delivery or a particular response time.

Orders and legal demands need assessment of authenticity, authority, scope and applicable obligations. The platform includes review-publication restrictions, but a complete legal-response and restoration workflow is not yet established for every content type. This page does not invent a universal deadline, exemption or legal defense. Qualified counsel must review the applicable duties.

Appeals

Give the review or case reference and explain the contested decision. A human review may uphold or change a moderation decision. Content subject to an active publication restriction cannot be restored merely because an automated check passes. We do not guarantee restoration or a fixed resolution time.