Frequently asked questions

Can I read without an account?

Yes. Public business pages and reviews are available without signing in. An account is required for supported posting, saved-business and private complaint features.

How do I join?

Choose Create account and explicitly declare that you are at least 18 and accept the current policies. Sign in is separate and does not record fresh consent. A one-time code authenticates the selected contact channel; it does not independently verify your age or legal identity. No birth date is requested.

Does a receipt prove a transaction?

Not by itself. Evidence is private and reviewed separately. A reference, upload or manual match does not automatically grant a provider-confirmed tier. Review weight uses the recorded eligible proof level and recency, not reviewer reputation or helpful votes. See methodology.

Can a business remove my review?

Owners cannot directly edit or delete customer reviews or pay to change their visibility. They can respond and dispute content. Staff may hold, reject or remove content under the policies. RateIt does not guarantee indefinite publication or legal protection. Read guidelines.

Are complaints public?

No. The current complaint workflow keeps cases private to eligible participants and staff. Overdue cases do not automatically become public.

How do I claim a business?

Use supported domain-control verification or submit private documents for review. Phone-code claims are unavailable. Ownership, business identity and transaction evidence are separate checks. See business information.

Can I export or erase my account?

Account data provides bounded exports and a recorded request for review. It does not execute erasure or promise a complete archive. Retention, publication and related-account rules still need operator decisions.

Who operates the service?

Legal operator and registered-address details remain unconfirmed. The listed contacts are info@rateit.pk and complaints@rateit.pk; delivery and response times are not certified. See About, Terms and Privacy. This FAQ does not establish legal or payment-provider readiness.