Trust and Transparency

Version: 2026-10-18.2. Updated 18 October 2026.

RateIt presents customer experiences and their evidence. A listing, review, identity check or score is not a guarantee that a business or transaction is safe.

Evidence and verification

Evidence is optional and stored privately. A tracking reference, receipt or visit photo does not by itself establish that the author bought from the reviewed business. Manual evidence decisions require seller, customer and date checks with a reason, but those assertions may be wrong. Staff inspection is not provider confirmation.

The current product has no confirmed live courier or payment-provider verification integration. Manual evidence acceptance does not raise a transaction-verification tier. Public labels describe stored evidence state, not an independently confirmed purchase. A business identity or identifier-control check is distinct from transaction evidence.

Customer scores and search

The customer score uses published review stars, proof weights and recency, smoothed toward a category prior. Business identity verification, payment and responses add no points. Private complaints, fraud alerts and reviewer reputation do not create rating penalties or bonuses.

The public display requires at least five published reviews and an available calculation. This does not mean five independently verified transactions. The starting weights and threshold have not been calibrated against a mature local review distribution. A score is an analytical summary, not a safety certificate.

Read the rating methodology for the formula and its limits. Directory search orders text matches by name relevance rather than payment or customer score. Identifier search includes only current reviewed links; an absent result is not a judgment about a seller. Shared identifiers can match more than one business.

Moderation and independence

Payment does not buy review removal, higher scores or search ranking. Businesses cannot change a customer's review. They may submit a moderated response or dispute. Positive and negative content face the same rules.

Automated checks, configured AI processing and intake-volume controls may publish eligible content or hold it for staff review. These checks can be wrong and do not prove coordinated fraud. Staff decisions need reasons; available appeal routes and published contact details are described in the Content Policy. Publication and appeal outcomes are not guaranteed.

Privacy and remaining limits

Phone numbers, private evidence and fraud signals are not public. Access is restricted, but not every sensitive read has a dedicated audit record. The Privacy Policy explains selected exports, request intake and remaining retention/erasure limits.

The legal operator details, qualified counsel review, provider contracts and full legal-response workflow remain incomplete. This page is a description of controls and limits, not a certification of legal or launch readiness.

General questions: info@rateit.pk. Reports, disputes and removal requests: complaints@rateit.pk. Website publication of an address does not verify its delivery or response time.