Community Guidelines

Version: 2026-10-18.2. Updated 18 October 2026.

These are practical instructions for using RateIt. The Content Policy and Terms explain the service rules. These guidelines do not provide a legal guarantee.

Describe your own experience

Review a business only if you dealt with it yourself. Say what you ordered or used, when it happened, what went right or wrong and how the business responded. Separate what you observed from what you infer. Do not invent experiences, impersonate another person or post on behalf of a competitor.

Do not review a business you own, control or have a disqualifying relationship with. Do not submit undisclosed paid or rewarded reviews. An honest opinion is subject to the same content rules as any other contribution; describing something as an opinion does not decide its legality.

Provide relevant evidence without exposing people

You may submit a tracking reference, payment reference, receipt or visit photo. Evidence is stored privately for restricted review. Public review photos are a separate category and must be suitable for publication. Keep unnecessary phone numbers, addresses, faces, identity documents and other people's details out of public content.

A receipt or delivered parcel alone does not establish a purchase from the reviewed business. Manual inspection does not mean a courier or payment provider confirmed the transaction, and does not raise the transaction-verification tier. No live provider-confirmation integration is established. You may submit without evidence; moderation still applies.

Moderation, replies and edits

Reviews, business replies and reviewer follow-ups have moderation controls. Some content is held for staff review. A hold, processing delay or automated signal does not prove wrongdoing. Publication time is not guaranteed.

Businesses cannot edit or delete your review. They can submit a moderated response or a dispute. A dispute does not automatically remove the review. Decisions depend on the content, evidence and any applicable publication restrictions. An assertion that a review is genuine does not guarantee that it will remain published.

Use your review history to propose an edit. The existing review remains in its current state until the edit is approved. Do not include sensitive information in an edit merely because it is initially private.

Complaints and account requests

Complaints and their timelines are private to authorized participants and staff. A deadline passing does not publish a complaint or establish fault. Use the case thread for relevant updates.

Use Your account data for selected data downloads and access or erasure requests. Automatic erasure is unavailable. See the Privacy Policy for the unresolved retention and access limits.

Reports and questions

General and account-data questions: info@rateit.pk. Content reports, disputes and appeals: complaints@rateit.pk. Include the relevant link or case reference and a concise explanation. Avoid unnecessary sensitive documents. Delivery and response times are not verified by the website.